Note: The terms below apply to orders shipped within the continental United States only. Special terms apply to all orders shipped outside the United States. Please contact us for details.

Returns

All of our Schiff Ribbons product sales are final. The colors and textures of any ribbons or other products on this website compared to our actual product may vary depending upon the computer hardware and software used to view the product as well as dye lot variations. Schiff Ribbons is not responsible for colors not matching the intended use nor for variations in size, texture and quality and does not accept returns on this basis. Authorized returns are at the sole discretion of the management of Schiff Ribbons. If the ribbon or other product is defective, or there was an order fulfillment error on our part, please EMAIL SCHIFF RIBBONS with the details within 5 days of receipt of the product to obtain a defective product return authorization number. NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER FROM SCHIFF RIBBONS. If you receive a return authorization number from Schiff Ribbons, you must follow the following procedure:

• You must obtain a return authorization number from the Company prior to returning any merchandise.
• Schiff Ribbons will not accept any unauthorized return of its merchandise (without a return authorization number).
• Any merchandise returned must be full rolls of ribbon as delivered.
• Return authorization number must be written on the outside of all cartons of returned merchandise and should include a copy of the original packing slip.
• In the event of a defective product return, no restocking fee will apply.
• In the event of a customer accommodation return for non-defective items, a 20% restocking fee will apply along with return freight charges.

Lead Time

As soon as your order is placed we do everything possible to have your order processed, packaged, and shipped as quickly as possible. Currently, we are shipping orders in approximately 4 business days. Then, you must take into consideration the shipping time it takes to get from our warehouse, in Quakertown, Pennsylvania to your destination. Very large orders and custom orders may require a greater lead time to allow for production. We know you are anxious to get your orders, so we strive to get your order to you as quickly as possible.

Back Orders

If a back order situation occurs we will ship the ribbon patterns that are available rather than hold your other ribbon products until the back ordered items arrive. Our customer service department will contact you informing you of the situation, which items are back ordered and the expected delivery date. When the back ordered items arrive we will ship them to you. By clicking on YES or NO to receiving a Backorder on the product page, you will have the opportunity to indicate whether you will authorize a backorder (YES) or to reorder at a future date (NO). An additional shipping charge will apply to all back ordered items.

Shipping, Handling and Insurance Charges

Shipping charges are calculated based upon the weight of the items ordered plus packaging. A small handling and insurance charge is added to the total shipping charge.

Shipping

All orders are shipped FOB Quakertown, PA

Standard Ground:	3-5 days from ship date
2nd Day:	2 business days after ship date
Overnight:	Next business day after ship date

Payment

Credit card: Visa, Mastercard, Discover Card, American Express Buy with confidence. Our site is secure.